FAQ

Frequently Asked Questions

Where do you Ship your Products From?

Most of our products are made and shipped from the USA, however, we also have some that are made and shipped from the UKIf you have a question about a specific product, please get in touch via Live Chat or email and we'll be happy to help.

How Long will it Take to Dispatch my Order?

Our non-personalised products leave our warehouse on the day that we receive your order. As always, reach out to us if you have any questions.

How Can I Track my Package?

Most of our products are sent via a tracked service. You should receive your tracking number by email. 

If you can't locate your tracking number, please get in touch via Live Chat or email and we'll be happy to help you.

Can I Cancel my Order?

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.

However, we always want to help so please drop us an email (with your order number) to meliusshop@gmail.com, or talk to us via Live Chat below, and we’ll try our best to get your order cancelled for you.

If we’re lucky enough to cancel in time, we’ll process your refund right away.

There's something Missing from my Order?!

If you ordered more than one product, it’s very likely that they will arrive separately as our products are made in different places.

You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.

If you’re still unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat

I Received a Faulty Item!

Uh oh, sorry about that.

We’re happy to arrange a refund or replacement for you. Please contact us within 30 days of receipt of the item and we’ll get that sorted for you.

Email us at meliusshop@gmail.com or hit us up on Live Chat below.

What is Your Return and Refunds Policy?

Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement.

Please ensure that your product is returned to us in its original packaging where possible.

We can’t accept unwanted products after 30 days.

Cost of returns:

You will need to cover the cost of the return.

Please try to send your return via a tracked service as we can’t be held responsible for your return going missing in action.

Where do I Send My Returns?

Please contact our support team via email or Live Chat for the correct return address.

As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.

Are we Dropshippers? 

Good question!

We used to drop ship our orders from the Far East, but don't anymore. We changed for the following reasons:

It's not very eco-friendly

It's quite obvious that sending individual orders from the Far East to the UK and USA isn't the most 'green' way to go about things. And while we still have a long way to go, we're committed to being more responsible with both our products, production and fulfilment.

The customer experience was awful

Blunt, but true. Orders took ages to arrive and often were sent untracked. So no more!

So what do we do now? 

We work with UK and USA based partners to fulfil our orders. This means that we can offer more affordable and reliable postage, and our orders now travel much shorter distances. 

 

Get in touch

Email

meliusshop@gmail.com

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